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Please allow owners between 2-3 days to respond to your booking request.

Most owners respond within 48 hours. Soon as you make your booking request the owner are notified by email. They will receive an email daily until they respond. We also send SMS messages to them.

If you have not heard from them within this time period we suggest you have a lookfor more properties. Please note you can make several booking requests as there is no commitment to a booking until you make a payment.

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After the member has confirmed your booking you will be sent an email with a link to the secure payment area where you can login and pay online by credit/debit card.

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Yes by email only. Just click on the 'Enquiry' tab.  It should not be necessary to enquire about availability as this information can be found by clicking on the 'Prices and Availability' tab.  Available dates will appear in green.  To find out the price per week, just hover over the dates with your mouse. If the prices are not set then please contact the member by clicking on the 'Enquiry' tab on the property website.

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We do not take telephone bookings. All availability can be accessed by clicking on the price availability tab on the property you are interested in. From there you can get an online quote and make a reservation. If you have a particular enquiry that is not in the details of the property listing you can contact the owner/agent directly by clicking on the enquiry tab on the property listing. We do not have any more information about the properties other than what is already on the site. Neither do we inspect the properties.

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Full arrival instructions as inputted by the member are sent out automatically after the payment has been made in full.

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We do not manage bookings on behalf of the members - we rely on them responding directly to you through the booking system although we do monitor the activity of members.

Some members are quicker at replying than others - we send out a reminder every 24 hours. Plus we also send out SMS text messages. If after 3 days you have not received a response we advise that you try booking another property.

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Possibly. You can ask the member if you can cancel without penalty but its at their discretion. If the member agrees to refund you they will do so to you directly Owners Direct has no mechanism to refund deposits . Bear in mind that the member will have incurred some costs payable so a full refund is unlikely.

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Login to your account and then click on Cancel Booking. If you have not paid the deposit there is no charge. If you have already paid the deposit this will not be returned to you. If you have already paid the balance then you may be entitled to recieve some of that back according to how the member has set their cancellation terms. The system will calculate the amount you can expect to be refunded on the screen for you.

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Cancel the booking you already have and use the notes box to send an explanation to the member then immediately re-book it with the dates you want

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Because the member has not yet set prices. You may prompt them them to update prices by sending them a message by clicking on the enquiry tab.

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The majority of our listings are quoted for the whole property. A handful are quoted per person. If this is so it is stated clearly on the property page.

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Your assurance is that if you pay by credit card you are covered. If there is a problem you would be able to chargeback the payment. You are right to be cautious - never pay for a holiday home booking by cheque in advance if you are in any doubt. We also provide all their customers with a feed back system so that you can see all the comments from past guests.

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You can view the arrival instructions and key collection details from your account once you have paid the balance on a booking.

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Login to your account and click on contact member - all the contact details will be found on the next page.

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Simply contact the property manager who will be able to edit your existing booking ...that way everything will be sorted and you don't need to do anything.

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To add an extra person to a booking you need to contact the owner from your renters area so they can edit the booking on the system.